1. Customer requesting to travel within 48 hours after submitting their document: “Shosholoza Meyl regret to inform you that the time between your submission and departure date will not be sufficient to process your request. Please contact 086 000 8888 / 27 11 7744 555 for a telephonic reservation. We apologise for any inconvenience.
2. When submitting the manual reservations enquiry – more than 48 hours: “Your request will be attended to and you can expect a response from a sales consultant within 48 hours”.
3. EFT/Direct Bank Deposits: “Main Line Passenger Services require at least 4 business days for funds to reflect on the business bank statement”.